Privacy Policy

Last updated: 22 September 2026

1. Introduction

CashAutoUAE ("we", "us", "our") operates the website cashautouae.com and buys used cars directly from owners and dealers across the United Arab Emirates. This Privacy Policy explains what personal information we collect when you use our website, request a car valuation, register as a dealer, or otherwise contact us, and how we use, share and protect that information.

By using our website or submitting a form, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — your name, phone number and email address.
• Vehicle details — make, model, year, trim, mileage, specification and emirate, submitted through our car valuation form.
• Dealer business details — company name, trade license number, contact person, business address and vehicle types you purchase, submitted through our dealer registration form.
• Communications — messages you send us by phone, WhatsApp or email.
• Technical data — standard web analytics such as pages viewed, device type and general location, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Provide you with a free car valuation and cash offer.
• Contact you by phone, WhatsApp or email to progress your car sale, inspection or dealer registration.
• Verify dealer applications and manage our dealer network.
• Respond to enquiries submitted through our contact channels.
• Improve our website and measure the performance of our marketing, including our advertising campaigns.
• Comply with our legal and regulatory obligations in the United Arab Emirates.

We do not use your information to make any automated decision that produces a legal or similarly significant effect on you.

4. Cookies, Analytics & Advertising

Our website uses cookies and similar technologies to operate correctly and to understand how visitors use our site:

• Google Analytics / Google Tag Manager — used to measure website traffic and how visitors interact with our pages.
• OpenAI Ads Pixel — used to measure the performance of our advertising on ChatGPT. Where you submit a car valuation request, we first convert your email address and phone number into a one-way cryptographic hash (SHA-256) in your own browser before this hashed value is sent to OpenAI for ad-matching purposes. A cryptographic hash cannot be reversed to recover your original email or phone number, and we never send your personal information to OpenAI in plain, readable form.

You can control or disable cookies through your browser settings, though some parts of the website may not function correctly if you do so.

5. How We Share Information

We do not sell your personal information. We may share it with:

• Service providers that help us operate our website and marketing, such as Google (Analytics, Tag Manager) and OpenAI (advertising measurement), each bound by their own privacy and data-processing terms.
• Banks or finance companies, where necessary to settle an outstanding loan on a financed vehicle you are selling to us, and only with your knowledge as part of that transaction.
• Government or regulatory authorities, where required by UAE law, for example in connection with vehicle ownership transfer.

6. Data Retention

We retain your personal information for as long as necessary to complete the service you requested and to meet our legal, accounting or reporting obligations. Vehicle transaction records may be kept longer where required by UAE law.

7. Your Rights

Subject to applicable UAE data protection law, you may ask us to:

• Confirm what personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information, where we are not required to keep it for legal reasons.
• Stop contacting you for marketing purposes.

To exercise any of these rights, contact us using the details in Section 11.

8. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website and services are directed at adults who own or deal in vehicles. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, contact us:

• Phone / WhatsApp: +971 55 919 8586
• Email: info@cashautouae.com
• Address: Dubai, United Arab Emirates

See also our Terms & Conditions.